Managment Essay Example | Topics and Well Written Essays - 250 words - 2

Managment - Essay Example Managers also need to draft a comprehensive time schedule over which the project implementation process will strictly follow. This will ensure that activities are all executed within the specified periods. This will also ensure that the project is completed within the set time schedule. Proper allocation of resources is also required, in planning, to ensure that workers are not pushed around departments in search for resources (Pinto 57). Proper allocation of resources, in a different department, will also ensure that different departments exist independently, but co-exist with other departments for mutual benefits. In addition, constant rewarding of workers is a necessity in improving their efficiency and performance. A functional organization, planning to transform into a supportive and interactive culture from adversarial culture, needs to consider a number of factors. In the first place, the organization should begin by setting up a corporate wide vision, which aims at motivating and uniting workers (Pinto 58). Secondly, they have to establish a punishment or reward system that is in accordance with their vision. Lastly, such firms need to formulate unambiguous policies that are in line with communication and authority (Pinto 59). This is significant in making fast and efficient

Rodin Essay -- Essays Papers

Rodin Like most artists, Rodin was not an overnight success. Even though he was rejected numerous times from art schools because of his art style, he prevailed in the end. Rodin, like many artists, got their inspiration from other great and famous artists. In Rodin's case, his inspiration came from Michelangelo. In Rodin's more famous works, one can see the similarities between the two artists' artwork. Rodin's parents were not wealthy, therefore, he was not able to attend an art school of his choice. His father, however, did send him to Petite École, "a training ground for commercial draftsman and practiciens--cutters and finishers of work in stone". At the age of seventeen, Rodin won his first prize for a clay model and he came in second place for one of his drawings. His teachers at Petite École encouraged him to "try for the Grande École des Beaux-Arts". He applied, but was not accepted. Not giving up hope, Rodin applied two more times, but was rejected. Determined to make a living, he worked for a large commercial designer. It was there, that he created numerous objects with his hands; anything from masks of gods to cupids. This is where he began to see that he had a future in what he loved the most, art. Even though Rodin was an artist, his career did not take off so soon. When he was 22, his sister Maria died. He anguished so much over her death that he decided to leave his art. He quit everything and decided to enter the Order of the Fathers of the Very Holy Sacrament. While living in the monastery, Rodin confided in Father Eymard, and he was the one that told Rodin to continue sculpting and not to give up. Rodin eventually realized that religion was not his calling and once he had enough money saved up, he moved into his first studio. From that point on, he was fully committed to his artwork. Rodin said that it was so cold in his studio, (he could not afford to have heat) that he would wake up and see parts of his sculptures on the floor. "Since I didn't have the money to have them cast, each day I lost precious time covering my clay with wet cloths. Despite that, at every turn I had accidents from the effects of the cold and heat. Entire sections detached themselves–heads, arms, knees, chunks of torso fell off; I found them in pieces on the tiles that covered the floor" . In 1864, Rodin created a masterpiece, something that would change his ... ...ed, he prevailed and was able to live happily; considering what a hard life he had. Rodin died in November 1917 and his common-law wife, Rose, died in February of 1917. Rodin died with having completed over 400 sculptures and 7,000 drawings.Two of Rodin's most famous pieces of work were finally shown in the Salon in 1878, The Man with the Broken Nose and the Age of Bronze. I had a chance to see several Rodins and visit his home in paris last summer and while he may reflect Michealangelo ,it was clear ,no one could deny his talent as a sculptor. His forms hold such a strong sense of motion and strength. My favorite would have to be his sculpture the Kiss, it stands in the garden de’Tolluries in paris and just left such a strong impression on me. Bibliography 1.Cunningham, Lawrence and John Reich. Culture and Values: A Survey of the Western Humanities. Vol. 2, 4th Edition. Forth Worth: Harcourt Brace College Publishers, 1998. 2.HalWilliam Harlan and the Editors of Time-Life Books. The World of Rodin: 1840- 1917.Virginia: Time-Life Books, 1978. 3.Lampert, Catherine. Rodin: Sculpture and Drawings. Hong Kong: Kwong Fat Offset Printing Co. Ltd., 1986.

Tesco V Walmart

BA. Honours Business Management BUSINESS MATTERS Business Issues: Tesco v Walmart TABLE OF CONTENTS Page 1. Introduction 3 2. Business Issues in the Retail Sector 3 3. Financial Health 5 3. 1 Tesco 5 3. 2 Walmart 7 4. Cultural Style & Leadership 9 4. 1 Tesco 9 4. 2 Walmart 10 4. 3 Ethical & Environmental Issues 12 5. Conclusions 12 6. References 13 7. Bibliography 14 1. Introduction In 2009 the grocery market in the United Kingdom was worth 146. 3 billion pounds, an increase of 4. 8% on the previous year [see Figure 1].Groceries account for fifty-two pence of every pound in retail spending [Newbold, 2010, online]. Figure 1: UK Grocery Market Performance 1998 – 2009 Source: IGD Research 2009 This report looks at contemporary business issues in the grocery sector and then compares the financial health, leadership, cultural style, ethical initiatives and environmental values of two of the biggest business names in the industry – Tesco and Walmart. 2. Business Issue sin the Retail Sector At the expense of small, specialist shops, supermarkets increasingly manage the supply chain from farm to shelf.Technological improvements in stock control and checkout scanning, for example, have lowered costs and attracted customers. Loyalty card schemes provide these superstores with an insight into consumer preferences, enabling them to better match products with customers. To increase efficiency and maintain competitiveness, supermarket chains have consolidated, resulting in a fewer number of giant companies. Consequently, manufacturers have become increasingly dependent on a small number of market outlets, giving these retailers tremendous leverage to negotiate lower prices.There is also severe competition with discounters such as Lidl. To better manage household budgets during the present credit crunch more British shoppers are shopping at these discount stores. Competition from these discounters has led the big chains to develop new strategies. For exam ple, Tesco has recently launched its new Discount range, in an effort to combat the rise of these popular, super-cheap supermarkets. Shoppers are not just attracted by low prices. The super centre or hypermarket approach means that one-stop shopping has become a reality for shoppers.Shopping at one of these large stores, possibly two to three times a week, has become a recreational event not a chore. With most shopping now done in malls or online, the traditional high street, with its parking charges, and traffic problems has suffered. There is no much talk about the dead heart of the city. To counter this trend, convenience stores [under 3000 sq feet and â€Å"opened all hours†] are increasing dramatically on the high street [see Figure 2]. With an increasing range of products and improved layouts, convenience multiples such as Spar represent the fastest growing part of the grocery market, with sales increasing by 12. %. They currently comprise 20. 5% of the total United Kin gdom food and grocery market [Tesco, 2009, online]. Figure 2: UK Convenience Stores, 2009 Source: IGD Research 2009 The large multiples have responded strongly in this market sector (e. g. Tesco Express) and have taken over some existing chains and petrol station forecourts. 3. Financial Health of Tesco & Walmart 3. 1 Tesco Tesco is the United Kingdom’s premier supermarket chain. It employs 440000 staff and operates in thirteen countries [Tesco, 2009, online]. Presently, it has a commanding, and increasing, 30. % share of the non-convenience UK grocery market [Figure 3].Figure 3: UK Supermarket Share In the financial year 2008-9, despite the economic downturn, Tesco had record profits of more than ? 3 billion, 10% more than the previous year. Total revenue rose to ? 59. 4bn, taking sales to more than ? 1billion a week for the first time. Consequently, shares in Tesco rose by 5. 5% [I. S. , 2010, online]. Figure 4: Tesco’s Profit & Loss Account 2005-2009| Year E nded 28 February| 2009| 2008| 2007| 2006| 2005| ? millions| Turnover| 59377. 0| 47298. 0| 42641. 0| 39454. | 33866. 0| Operating Profit| 3206. 0| 2791. 0| 2673. 0| 2280. 0| 1952. 0| Net Interest| -362. 0| -63. 0| -126. 0| -127. 0| -132. 0| Profit Before Tax| 2954. 0| 2803. 0| 2653. 0| 2235. 0| 1894. 0| Profit After Tax| 2166. 0| 2130. 0| 1881. 0| 1586. 0| 1353. 0| * * Source: www. redmayne. co. uk Figure 5: Tesco’s Balance Sheet 2005-2009| Year Ended 28 February| 2009| 2008| 2007| 2006| 2005| ? millions| Intangible Assets| 4027. 0| 2336. 0| 2045. 0| 1525. 0| 1408. 0| Tangible Assets| 23152. 0| 19787. 0| 16976. 0| 15882. 0| 14521. 0| Fixed Investments| 321. 0| 309. | 322. 0| 480. 0| 423. 0|Total Fixed Assets| 32008. 0| 23864. 0| 20231. 0| 18644. 0| 16931. 0| Stocks| 2669. 0| 2430. 0| 1931. 0| 1464. 0| 1309. 0| Cash at Bank and in Hand| 3509. 0| 1788. 0| 1042. 0| 1325. 0| 1146. 0| Total Assets| 46053. 0| 30164. 0| 24807. 0| 22563. 0| 20155. 0| Total Liabilities| 33058. 0| 18262 . 0| 14236. 0| 13119. 0| 11501. 0| Net Assets| 12995. 0| 11902. 0| 10571. 0| 9444. 0| 8654. 0| Net Current Assets| n/a| n/a| n/a| n/a| n/a| Called Up Share Capital| 395. 0| 393. 0| 397. 0| 395. 0| 389. 0| Share Premium Account| 4638. 0| 4511. 0| 4376. | 3988. 0| 3704. 0| Other Reserves| 40. 0| 40. 0| 40. 0| 40. 0| 40. 0| Profit and Loss Account| 7865. 0| 6871. 0| 5693. 0| 4957. 0| 4470. 0| Shareholders Funds| 12938. 0| 11815. 0| 10506. 0| 9380. 0| 8603. 0| Source: www. redmayne. co. uk A balance sheet lists all a business' assets and liabilities, giving a â€Å"snapshot† of the its overall money value at a given time. The Tesco balance sheet [Figure 5] indicates that it is very healthy financially. It shows that net assets [total assets – total liabilities] have increased tremendously from ? 8654 million to ? 12,995 million.The profit and loss account [net profit, or loss, made] has almost doubled in the five years shown from ? 4470 million to ? 7865 million. Figure 6: Key Figures for Tesco 2005-2009| Year Ended 28 February| 2009| 2008| 2007| 2006| 2005| Earnings Per Share Growth (%)| 6| 22| 10| 16| n/a| Total Dividend (p)| 11. 96| 10. 90| 9. 64| 8. 63| 7. 56| Operating Margin (%)| 6| 6| 6| 6| 6| ROCE (%)| 13| 17| 19| 20| 18| Dividend Yield| 3. 60| 2. 70| 2. 20| 2. 60| 2. 50| Price / Earnings Ratio| 11. 40| 14. 60| 19. 90| 16. 50| 17. 60| Dividend Per Share Growth (%)| 10| 13| 12| 14| 11| Source: www. redmayne. o. uk Return on capital employed (ROCE) is a key measure of an industry's financial health and performance [Atrill and Melaney, 2004]. It is calculated as the earnings before interest and taxes (EBIT) divided by the difference between total assets and current liabilities.It shows whether an organisation is obtaining a decent profit for the amount of capital it owns. The higher the ratio, the better the company is. Tesco’ ROCE is down slightly but a return of 13% is still much better than any bank account interest rate and shows a ve ry effective investment of capital employed [Figure 6]. . 2 Walmart The USA based Walmart superstore chain is the biggest company in the world. Almost fifty years on since Sam Walton opened his first store, 90% of the US population is within fifteen miles of a Walmart [Luce, 2005]. With over 1. 3 million employees and sales at a quarter of a trillion, it is the biggest retailing success in history. With the goal of low prices, the average customer saves 15% shopping at Wal-Mart [Walmart, 2010, online]. Despite stiff competition, Wal-Mart's annual income from 1996 to 2006 increased steadily, as shown below in Figure 7.Figure 7: Walmart’s 10 Year Income For the fiscal year ending January 31, 2009, Wal-Mart brought in $405. 6 billion of total revenue [sales]. The income that the firm made after subtracting costs and expenses from the total revenue [net income] was $13. 6 billion [Foley, 2009, online]. Figure 8: Walmart’s Annual Report 2008-2009| | 01/01/2010| 01/01/2009| Revenue| $m| 405,607| 408,214| Pre-tax Profit| $m| 20,898| 22,579| EPS| $m| 3. 39| 3. 70| Dividend| $m| 0. 95| 1. 09| ROCE| 21. 00% Source: www. walmart. com| | | | |Even higher than Tesco, Walmart’s ROCE index of 21%, is indication of its great financial success. Walmart’s share price was hit by the recent economic recession but, as Figure 9 shows, has started to rise again. Figure 9: Walmart’s Share Price 2007-2010 Source: www. walmart. com In 1999 Asda was acquired by Walmart and in 2006 the company expanded even further internationally. They opened 537 new international stores, employing over 50,000 new employees. International revenues soared by 17. 4% to $7. 87bn, helped by store openings in markets such as Canada and Scotland [I. G. D. 2010, online]. Walmart’s market share continues to rise in the United States, but also in the United Kingdom and Mexico. In the midst of a global depression it is obvious that everyday low prices are a big consumer d raw. 4. Cultural Style ;amp; Leadership 4. 1 TESCO As a performance-driven organization, Tesco’s mission statement is â€Å"to create value for customers to earn their lifetime loyalty. † They are determined to strike up a close relationship with its customers. Consequently, Tesco endeavors to provide better, more innovative products and services than any of its competitors.It believes if you treat customers well and operate efficiently then shareholders’ will inevitably benefit by growth in sales, profits and returns [Enfield, 2009, online]. The customer/staff focus of Tesco is reflected in the far-sighted leadership of Terry Leahy, Chief Executive Officer. Representing a new era, Leahy adapted a more participative style of leadership, where employees are given a voice in the decision-making process. Terry Leahy, Tesco CEO The organizational structure is now simple and flat with fewer levels in the management hierarchy.There are fewer formal rules, more decentr alization and shared decision making throughout the organisation. Leadership roles are delegated to best informed and capable individuals in the organization to ensure that the company operates effectively. As values and beliefs develop, so does commitment to the organization and this is much more productive than a formal hierarchy (Miner 2002). The organic structure suits the pressure to be innovative – given its flexibility it can respond to environmental variations quickly (Salaman 2001, p. 106). 4. 2 WALMARTMuch of Wal-Mart's success is due to a strong and all-encompassing, corporate culture, originally developed by Sam Walton. At the core of this culture is a relentless push for the lowest prices. This penny-pinching is achieved using state of the art technology and by its â€Å"plus one† policy, which demands that suppliers lower their prices or increase the quality on every item every year. In â€Å"The Wal-Mart Effect,† Charles Fishman shows how the pric e of a four-pack of General Electric light bulbs decreased from $2. 19 to 88 cents within five years [Fishman, 2006].Because of this culture, Wal-Mart no-frills headquarters are in Bentonville, Arkansas, not an expensive city like New York. Executives start work before 6. 30 am, never use limousines, always fly economy-class and often share hotel rooms with colleagues. The company offers basic wages and health care plans. It demands that hourly workers do overtime without pay. Store managers regularly work 70 hours per week. They are expected to pinch pennies wherever they can, even on things like the heating and cooling of the stores.In the winter stores are kept at 70 degrees Fahrenheit and in the summer, they stay at 73 [Seth and Randall, 1999]. In almost fifty years of operation, Wal-Mart has managed to keep these cultural components, as well as its enterprising spirit. Leadership Walmart’s present chairman, S. Robson Walton [son of the founder] is reported to have said i t is the job of leaders to â€Å"listen to customers, listen to customers, listen to customers† [Fishman, 2006, p32]. Choosing to be a humble-servant type of leader, Mr Walton has established a spirit of customer service throughout the whole company. S. Robson Walton,Walmart Chairman Like Tesco, Walmart believes that delegation and limited supervision increases efficiency. Additionally, if leaders trust workers then they will develop quality decision-making skills. Fewer managerial, supervisory jobs also reflect Walmart’s culture of saving money wherever possible. 4. 3 Ethical & Environmental Issues In response to increasing consumer awareness of environmental and ethical issues, the supermarket chains have adopted a range of initiatives. In 2008 Walmart introduced new Fair Trade certified coffee products which provide plantation workers with better wages and working conditions.Similarly, to benefit farmers growing Fair Trade cotton in Africa and India, Tesco was t he first supermarket to bring in Fair Trade cotton knitwear and is presently doubling its range of Fair Trade cotton school uniforms [Wiener, 2009]. Also, to support local producers, much of Tesco’s meat and vegetables come from farmers within the region. With environmental issues becoming mainstream, Tesco has recently promised to attach a carbon label to all its goods and install sophisticated new refrigeration techniques to reduce its consumption of climate changing hydro-fluorocarbons.Wal-Mart now claims it will power its US stores entirely using renewable energy [Walmart, 2010, online]. The introduction of clear labelling regarding fat and calorie content of products has allowed supermarkets to take advantage of the increased consumer awareness of health issues. In the case of a health scare [e. g. BSE], their sophisticated communications networks make product traceability very easy. 5. CONCLUSIONS In conclusion, the retail market has been completely transformed in recen t years by the large supermarkets.Whether your preferred criteria for financial success is square footage of retail space, sales, net profit or dividend growth, both Tesco and Walmart have reached heights that few others in the retail industry can hope to match. To counter the image that they destroy the environment and are enemies of society, both Tesco and Walmart have adopted a range of environmental, social and ethical programs. The so called â€Å"Walmark effect† may yet be seen as a force for the good.

All Drugs Should be Legal for Personal Use Essay - 946 Words

All Drugs Should be Legal for Personal Use The war on drugs is costing us over 100 billion dollars to fight each year, and we’re only fighting a monster which we are making bigger with each punch. It’s not drugs, but drug laws themselves that have created this monster. Drug use is part of human nature, but the unimaginable wealth involved leads to the corruption of the police, judges, and elected officials. There is no reason to have the government regulating what goes into an individual’s body. An extreme case of what we’re letting the government do is letting them take away our own self, an individual’s ownership over his own body. I think it’s in everyone’s interest to legalize all drugs, since this war is going nowhere, letting†¦show more content†¦This simple concept the government does not seem to understand. Each time an agency makes a drug bust, it makes the monster bigger, the drug more profitable. Revenues for drug trafficking in Miami are greater than those from tourism exports, health care, and all other legitimate businesses combined. The only way to kill this monster is to make it collapse on its own weight. By legalizing drugs the whole black market would crumble, making illegal drugs as expensive as prescription drugs, the whole world economy would also benefit greatly. South American countries could finally get out of debt by legally exporting drugs. There is no way that the United States is going to stop the whole world from producing drugs. When they paid Turkey to stop the growth of opium, production merely shifted to Southeast Asia and Afghanistan. Drug use has been in human history, and no law of any kind is going to stop humans from experimenting with drugs. Alcohol, one of the most dangerous drugs, a drug known to trigger violent behavior, and cause 40% of all car accidents is legal. This seems to be hypocritical of the government, and it’s racist since throughout history the white man has predominantly used alcohol. Marijuana use for instance was largely confined to people of non-European descen t, and that’s what made it relatively easy for the first marijuana laws here in the United States to be passed some 60 years ago. Drug offenders account for more than 60% of theShow MoreRelatedA Call for the Continued Prohibition of Marijuana and Other Drugs1239 Words   |  5 PagesA Call for the Continued Prohibition of Marijuana and Other Drugs Alcohol, if consumed in high quantities, poses serious personal and public health and safety issues. In the realm of public safety, engaging in said activity significantly impairs cognitive activity, affecting one’s ability to utilize proper judgment and operate machinery, among other things. Thus, operating machinery while under the influence of alcohol puts not only the operator, but also others in the vicinity of the operator,Read MoreLegalization of Drugs Essay1494 Words   |  6 PagesLegalization of Drugs Legalization of drugs has been a very controversial issue in the United States for many years. Drugs being legalized can have both advantages and disadvantages on society. On one hand, certain drugs, such as aspirin has long been used as a common medicine to many people, to cure diseases and help people with their personal problems such as headaches, toothaches, to name a few. Some people even take the drug daily as a therapy to lower the risk of heart attacks and strokes.Read More Caribbean is a Strategic Transit Zone1343 Words   |  5 Pagesrestricted budgetary allocations for drug rehabilitation (Evaluation of Progress in Drug Control Report, 2010). A United Nations Office of Drugs and Crime commissioned study in St. Lucia reasons that problems of gang violence and youth â€Å"do not originate with cannabis â€Å"inebriation† but with the legal prohibitions on cannabis and the enforcement of those prohibitions in a zero tolerance environment† (Day, 2013,p.6 ). In our so-called ‘moral’ pursuit of a ‘drug-free’ society, we have onlyRead MoreDrug And Alcohol Testing On The Workplace1663 Words   |  7 PagesDrug and Alcohol Testing in the Workplace Due: Monday Dec 1, 2014 COMM-220-F Rebecca Walsh By Brett Tate and Brandon Bracko November 17, 14 Introduction People often question drug and alcohol testing in the work place. It is a controversial subject that has a range of mixed emotions. But where do you draw the line when it comes to crossing the boundaries of prying into one’s personal life? 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I don’t have a strong opinion on this topic; I’m easily swayed. For the most part though, I think that they should be legalized because people do it anyways and if they were legal the government could regulate their use and sale more, the government should be receiving the profits of the drug business rather than dealers, marijuana hasRead MoreLegalization of Marijuana Essay1606 Words   |  7 Pagessubject of an ongoing debate. Should marijuana be legalized? Proponents of marijuana argue that there are numerous medical benefits and that the drug is not more harmful than tobacco or alcohol. Therefore, prohibiting it intrudes on personal freedom. On the other hand, opponents argue that marijuana is too dangerous; its legalization would increase the chances of the drug falling into the hands of kids and that marijuana use often progresses to the use of more da ngerous drugs like heroin and cocaine.Read MoreMarijuana Prohibition Canada1372 Words   |  6 Pageslong on going battle as to whether marijuana should be legal in Canada and taken out of this act. The law behind the drug has a long history and many failed attempts at decriminalization. There are both positive and negative effects to this law, but I believe the positive effects weigh out the negative and that because of this marijuana will be legal in the near future. The Marijuana laws in Canada today are unresolved, as superior courts have ruled all cannabis laws to be of â€Å"no force or effect†Read MoreA Broken Class System?. The Misuse Of Drugs Act 1971 Implements1484 Words   |  6 PagesA Broken Class System? The misuse of drugs act 1971 implements a class system for different types of drugs based, supposedly on the dangers they pose to both users and society in accordance with the United Nation commission on narcotic drugs. Class A, the most dangerous of drugs, contains such drugs as heroin and crack cocaine as well as MDMA, LSC and magic mushrooms. The maximum penalty for class A offenses is life imprisonment. Class B includes amphetamines, barbiturates and cannabis among othersRead MoreThe Statewide Legalization Of Marijuana1592 Words   |  7 PagesColorado as well as many other states in the union. Per state, it may be legal, but as for federal law, it is still illegal by many means. The legalization of marijuana will cause many problems. The drug is not only harmful to the body, but leads to the use of other narcotics. According to a recent study at Yale University â€Å"showed that alcohol †¦ and marijuana were associated with an increased likelihood of prescription drug abuse in men 18 to 25.† ( Cuda ) Marijuana and alcohol are both leading

Starbucks Delivering Customer Service - 2050 Words

Introduction: Starbucks faces a difficult and controversial management challenge. The company’s most recent market research has revealed unexpected findings implicating that Starbuck is not always meeting customer’s expectations in the area of customer satisfaction. The purpose of this memo is to analyze and provide recommendation on whether or not the company should go forth with a $40 million investment in additional labor in the stores. This $40 million investment is necessary in order to bring service time down to a three-minute interval and ultimately increase customer satisfaction. A marketing strategy and corresponding recommendation will be provided for your approval. Situation Analysis: Numerous factors accounted for†¦show more content†¦Starbucks has put heavy concentration on product innovation, new product launches and branding strategies and as a result, the company has lost sight of the customer’s wants and needs. Ultimately, Starbucks is not properly or correctly measuring customer satisfaction. They are basing these scores on characteristics affecting the product, and not precisely measuring the quality of their services. As Exhibit 10 from the case study shows, Starbucks’ customers ranked a clean and convenient store as the most important attributes of creating customer satisfaction. As marketing research is beginning to reveal, this should not be the only focus. Starbucks needs to shift their priorities and rank fast service, customer experience, and atmosphere as most important, as new studies suggest. The market research team has also discovered that Starbucks’ customer base is evolving. The customers tend to be younger and less well educated. Regardless of this insight, customer behavior remains the same. According to Figure A in the case study, the typical customer visits just five times a month. I believe this is in part due to Starbucks’ inability to meet customer expectations and increase satisfaction. In order for the company to increase the frequency of customer visits, customer satisfaction must improve. Thus, the ideal, most profitable consumer for Starbucks is one who is aShow MoreRelatedStarbucks : Delivering Customer Service1278 Words   |  6 Pagesì‹  Ã¬  Å"í’ˆë §Ë†Ã¬ ¼â‚¬Ã­Å'… ì ¡ °Ã« ³â€ž ì‚ ¬Ã« ¡â‚¬ ë °Å"í‘Å" Starbucks : Delivering Customer Service Contents †¢ †¢ †¢ †¢ †¢ †¢ †¢ Case Summary Company Background The Starbucks Value Proposition Delivering on Service Caffeinating the World Starbucks’ Market Research: Trouble Brewing? Rediscovering the Starbucks Customer †¢ Suggestion Case Summary †¢ 5% ann. sales growth during 11years in a row (~2002) †¢ close to a recession-proof product (Howard Schultz) †¢ Lack of strategic marketing group and customer relationship management : OverlookingRead MoreStarbucks: Delivering Customer Service1374 Words   |  6 PagesStarbucks: Delivering Customer Service Starbucks is dominant coffee brand in North America, which also is well-known worldwide. Established in 1971 as coffee shop oriented to a niche of coffee purists, in late 1980’s it turned to be a constantly growing chain of stores that sold whole-beans and premium-priced coffee to mostly affluent, well-educated customers. In years 1992-2002 company was showing at least 5% annual growth. And by 2002 Starbucks was serving already 20M customers in 5886 storesRead MoreStarbucks Delivering Customer Service2297 Words   |  10 PagesSatisfied And Highly Satisfied Customers The story of Starbucks transformation from a small independent coffee shop tucked away in a corner of Seattle’s Pike Place Market to a cultural phenomenon spanning the globe is legendary. A number of factors have been attributed to the success - one being a keen understanding of its patrons. There are multiple methods used to obtain customer information and the value derived therein. Customer lifetime value is one. Customers are assets, and their valuesRead MoreStarbucks: Delivering Customer Service2332 Words   |  10 PagesSTARBUCKS: DELIVERING CUSTOMER SERVICE Background Case P.1 ïÆ'   According to their data, Starbucks are not always meeting our customers’ expectations in the area of customer satisfaction. They came up with a plan to invest an additional $40 million annually in the company’s 4,500 stores, which would allow each store to add the equivalent of 20 hours of labor a week. The idea is to improve speed of service and thereby increase customer satisfaction. P.1 ïÆ'   Day, Starbucks’ senior vice president ofRead MoreStarbucks : Delivering Customer Service1155 Words   |  5 PagesPROBLEM STATEMENT Starbucks has discovered that they are not always meeting their customers’ expectations in the area of customer satisfaction. Starbucks has to come up with an action plan to address this issue, considering its significant correlation and impact to sales and profitability. SITUATION ANALYSIS Company Starbucks is acclaimed for its superior value proposition in the early 1990’s by creating an experience around the consumption of coffee, a ‘third place’. The brand is positionedRead MoreEssay on Starbucks : Delivering Customer Service1476 Words   |  6 PagesStarbucks: Delivering Customer Service Starbucks: Delivering Customer Service The elusive goal of customer satisfaction has long provided companies with endless headaches and difficult decisions. In the end, associating specific customer satisfaction metrics to company profit and loss would provide the undeniable proof needed to make changes, and then invest the required capital to address any concerns. Starbucks, not unlike the rest of the business world, has found itself in the same situationRead MoreStarbucks: Delivering Customer Service3831 Words   |  16 PagesStatement of the Problem How can Starbucks increase customer satisfaction while growing at the same time? Recommended Course of Action After evaluating each alternative (Exhibit 2), we recommend that Starbucks invest $40 million per year to increase labor hours per store in order to solve the problem with the quality of service. Starbucks should also set up an internal strategic marketing team. This will allow Starbucks to have a proactive feedback of customer satisfaction and hence faster improvementRead MoreStarbucks : Delivering Customer Service1149 Words   |  5 PagesPROBLEM STATEMENT Starbucks has discovered that they are not always meeting their customers’ expectations in the area of customer satisfaction. Starbucks has to come up with an action plan to address this issue, considering its significant correlation and impact to sales and profitability. SITUATION ANALYSIS Company Starbucks is acclaimed for its superior value proposition in the early 1990’s by creating an experience around the consumption of coffee, a ‘third place’. The brand is positionedRead MoreStarbucks : Delivering Customer Service Overview Essay1243 Words   |  5 PagesStarbucks: Delivering Customer Service Overview Problem statement: In 2002, market exploration has exposed that Starbucks has an opening in gathering its consumer’s outlooks in relations of customer pleasure. On explanation of the marketing research statistics, Christine Day, Senior Vice President determined that the speediness of service was the foremost motive for this deterioration in customer contentment. So she proposed to increase the service period such that each order is served within 3 minutesRead MoreStarbucks: Delivering Customer Service Essay2319 Words   |  10 PagesOverview: * Starbucks is a global coffee shop chain and its headquarter is based in Seattle – U.S. It is considered the largest coffee shop company in the whole world. * It was established by 3 partners (Gerald Baldwin, Gordon Bowker and Ziev Siegl) Seattle – U.S. in 1971. In 1982 Schultz joined the team. Years later, the founders agreed to sell Starbucks to Schultz who took the company public. * The idea behind Starbucks was to make the coffee shop a third place beside home and work

Organizational Culture and Its Importance - 2639 Words

There is no single definition for organizational culture. The topic has been studied from a variety of perspectives ranging from disciplines such as anthropology and sociology, to the applied disciplines of organizational behaviour, management science, and organizational communication. Some of the definitions are listed below: A set of common understandings around which action is organized; finding expression in language whose nuances are peculiar to the group (Becker and Geer 1960). A set of understandings or meanings shared by a group of people that are largely tacit among members and are clearly relevant and distinctive to the particular group which are also passed on to new members (Louis 1980). A system of knowledge, of standards†¦show more content†¦To understand culture, we must understand all three levels. One additional aspect complicates the study of culture: the group or cultural unit which owns the culture. An organization may have many different cultures or subcultures, or even no discernible dominant culture at the organizational level. Recognizing the cultural unit is essential to identifying and understanding the culture. Organizational cultures are created, maintained, or transformed by people. An organizations culture is, in part, also created and maintained by the organizations leadership. Leaders at the executive level are the principle source for the generation and re-infusion of an organizations ideology, articulation of core values and specification of norms. Organizational values express preferences for certain behaviours or certain outcomes. Organizational norms express behaviours accepted by others. They are culturally acceptable ways of pursuing goals. Leaders also establish the parameters for formal lines of communication and message content-the formal interaction rules for the organization. Values and norms, once transmitted through the organization, establish the permanence of the organizations culture. ORGANIZATIONAL CULTURE IS ALSO A SYNTHESIS OF SUBCULTURES Sociologists discuss how distinct societies are composites of interacting subcultures rather than a single overarching culture. Organizations consist of subgroups thatShow MoreRelatedThe Importance Of Culture And Organizational Culture1647 Words   |  7 PagesThe importance of culture in the organization The organization culture as a leadership concept has been identified as one of the many components that leaders can use to grow a dynamic organization. Leadership in organizations starts the culture formation process by imposing their assumptions and expectations on their followers. 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Foucault History of Sexuality/ A Reading Free Essays

According to Foucault, power from the 18th century began to be exercised in two dimensions. The first one was formulated by the disciplinary techniques and methods of ‘bio-power’, the power over life which increased the capacities of the human body, and at the same time enhanced its economic utility. The second dimension focuses around the exercise of bio-power over the body and its vitality. We will write a custom essay sample on Foucault: History of Sexuality/ A Reading or any similar topic only for you Order Now Foucault focuses on relations of power and knowledge but his immediate object of analysis was sexuality because it concerns with both, the relations of power of the individual as well as the society. Sex was supposed to be located at the centre of the two axes of the development of political technology of life. Sexuality in Foucault’s work thus achieved an important means of addressing the question of formation of the subject. The issue of sexuality emerges at several points in Foucault’s works but it is only approached in a limited and sustained manner in ‘History and Sexuality’. The essays constitute the central theme of the history of sexual conduct and behaviour, and the analysis of philosophical and religious ideas on sexuality so as to reach an understanding of the formation and the development of the experience of sexuality in modern societies. He keeps shifting from keeping a historical focus to more analytical concerns in his work on sexuality. The Introduction of the essay provides an analysis of sex as an historical theory rather than as the most basic innate human element. Foucault compares and analyses sex and sexuality in relations to power and knowledge and extends the study further to dissect the modes of what he calls the ‘objectification’ through which human beings are made into subjects. In the beginning, the historical focus moves from the post-enlightenment period of the 18th and 19th century events to a period encompassing the centuries immediately before and after the death of Christ right up to the middle ages, further onto an analysis of Greek and Christian texts. In the following volumes relations of power, through which individuals form and change themselves through the techniques of the self are focused upon. Foucault begins by analyzing the popular Victorian concept of sexual experience that sex was used as a means of repression and as a symbol of power. He questions the general belief of ‘repressive hypothesis’ to reach an understanding of the relations between power and sex. As an effect to that he formulated a set of questions like, why has sexuality been so widely discussed? , what are the links between these discussions and the pleasures and power effects that were caused by them? Etc. This hypothesis describes the history of western societies after the 17th century as a period in which a series of prohibitions laid down on the individuals and their physical behaviour. By the coming of the Victorian age, sexuality was confined and controlled to home and marriage, except for the licensed access to sex in markets and brothels. This prohibition of sexuality is seen by Foucault as having some similarity to the general repression due to capitalism and its class related problems. Foucault argues that another sexual tendancy is also evident in the increase of discourses concerned with sex. There emerged a political, economic and technical incitement to talk about sex. From this point onwards, sex became an object of administration, management and the government. He argues that a proof that sex was implicitly present as an object of inquiry was the government’s focus on population. Population became an object of government and administration with the realization that it had its own limitations. The governments became more aware and concerned of the economic, moral, health and political problems of their populations. This in turn lead to a study and a minute analysis of various influences on population like birthrate, legitimacy of births, age of marriage, frequency of sexual relations, fertility etc. Therefore as on one hand, sex became confined to home and the licensed married couple, on the other hand, it also became a governmental matter between the state and the individual. Sex became a public issue open to discourses, analysis and a matter of gaining knowledge in. This resulted in the emergence of the 18th and 19th century discourses on sexuality through the fields of medicine, psychiatry, criminology and social work. Foucault comments that the past three centuries reveal a vast accumulation of endless discourses on sex and sexuality. We can thus say that modern western societies were distinct not for their repression and censor of sex, but rather for their simultaneous subjection of sexuality to never ending discussions and their curiosity for exploring of the secrets of life and birth. We may then conclude that all different legal, medical and moral discussions had in the end, cultivated a reproduction of labour capacity and the preservation of the prevailing form of social relations. Foucault argues that if the increase in these discussions was governed by the intention of eliminating fruitless pleasures, then they had failed as the 19th century saw a bifurcation of sexualities into many perversions. Foucault suggests that power did not prohibit or eradicate extra-conjugal, non-monogamous sexualities, on the contrary they were multiplied. The form of power to which sex was subjected did not set boundaries for sexuality. It extended the various forms of sexuality, pursuing them according to lines of uncertain analysis. It did not exclude sexuality, but rather included it in the body as a mode of specification of individuals. It did not seek to avoid it but attracted its varieties by means of complex gyre like structures in which pleasure and power reinforced one another. Thus the manifold sexualities, sexualities of different ages and those fixated on particular tastes, all formed equations of power. Perverse forms of sexuality are then seen as the effects or the products of the exercise of a type of power over bodies. This extension of power over bodies, conduct and sex, does not produce repression, but an incitement of unorthodox and perverse sexualities. Thus Foucault’s argument that we need to abandon the hypothesis of increased sexual repression associated with the development of modern industrial societies. Power in its exercise has not taken the form of law, it has been positive and productive rather than negative, and has ensured an increase of pleasures and a multiplication of sexual perversions. In the 19th century, sexuality was constituted in scientific terms. Within western societies, there developed a ‘scientia sexualis’, whose objective was to produce real and honest discourses on sex, the truth on sex to be precise. At its centre was a technique of confession, whose history may be traced back through the middle ages in western Europe to the first centuries of Christianity. From the Christian penance to the psychiatrists couch, sex has been the central theme of confession. Foucault argued that with the rise of protestant religion, anti-reformation and the 19th century medicine, confession spread beyond its traditional Christian usage and entered a diverse range of social relationships, an effect of which was the constitution of archives of the truth of sex inscribed within medical and psychiatric discourses. Within modern societies this intersection of confession with scientific investigation constructed the domain of sexuality as problematic and thus needing interpretation and therapy. In short the object of investigation became to uncover the truth of sex, to reveal its secret and thus to gain knowledge of individuals and their behaviours. As a result of this, sex became not only an object of knowledge, but the focus of our being, our truth. Although the concept of power is central to both the analysis of penal incarceration and the preliminary work on sexuality, in no sense does Foucault’s work constitute, or even attempt a formulation of a theory of power. At the most what is presented is the critique of the prevailing formation of the exercise of power which lies at the foundation of both sexual repression and alternative hypothesis in which desire is conceived to be constituted in the form of law like rules. Such a conception of power has structured the analytical field of inquiry in terms of problems of right and violence, freedom and will and the state of sovereignty. According to Foucault’s view power is relational. It is not born from a particular site or location. It is a concept which refers to an open, organized, hierarchical group of relations which are both unstable and local and the analysis of sex proceeds by analyzing the complex relations between the discussions on sex and on the multiplicity of power relations associated with them. There emerged four strategic unities associated with the production of the discourses on sexualities in the 19th century. These constituted of the specific mechanisms of knowledge and power, centred on sex and the four sexual subjects. The strategic unities were: a hysterization of womens bodies, a pedagogization of childrens sex, a socialization of procreative behaviour and a psychological analysis of perverse pleasures. And the subjects were hysterical women, a masturbating child, a Malthusian couple and a perverse adult respectively. According to Foucault, these four unities do not represent mechanisms for controlling or regulating pre-existing forms of sexualities, rather they represent the relations of power and knowledge articulated in medical, pedagogical, psychiatric and economic discourses. In Foucault’s view, from 19th century onwards the ‘Deployment of Alliance’, a system of rules and practices defining the permitted and the forbidden relations between sexual partners, has been paralleled by the development of sexuality operating through techniques of power rather than a system of rules. Whereas the former is concerned with the link between partners, the latter, the deployment of sexuality manifests a different connection to the economy through the cultivation of the body, ‘a body that produces and consumes’. The family gradually became a transmission of the strategies of ‘sexualisation’ that emerged in the 19th century. Foucault’s theory is that in the first instance, it was in the ‘bourgeois’ or the aristocratic family that the sexuality was given a status of a medical problem. The psychological convergence of sex thus began with the bourgeoisie with a sexualisation of the idle and the nervous woman with the self-abusing child. The objective was to constitute a body and a sexual identity for the bourgeoisie to ensure the vigour and longevity of the classes that ruled rather than a repression of the class that was exploited. This new distribution of pleasures had as its initial purpose the self affirmation of the bourgeoisie by a specifically political ordering of life in which a technology of sex was fundamental. Just as the aristocracy constructed a sense of itself, its special qualities and its difference from other social classes in terms of concept , so did the bourgeoisie, through a conception of a sound body and a healthy sexuality articulated in biological and medical discourses, sought to affirm its present and future specificity. Turning to the lower orders, the working classes, Foucault argues that just as the Christian technology of the flesh had exercised a little influence over their rude sensuality, so for a good while they remained untouched by deployment of sexuality. But gradually from the 18th century however, a series of developments like the identification of problems of birth control and the development of juridical and medical measures to protect society from perverse forms of sexuality, precipitated a diffusion of mechanisms of sexualisation throughout the society. This effected in the working class being subject to the deployment of sexuality. However the sexuality of the working class was in no way synonymous to the bourgeoisie, there is no sense in which Foucault’s analysis brings us to this interpretation. The practice of sexuality in modern western society is not conceived by Foucault to be either collective or united. On the contrary, the forms taken and instruments employed are conceived to have varied in relation to the social class. The domain of sexuality in Foucault’s works is presented as one of the most important concrete arrangements through which power has been exercised over life in modern western societies. It is the key element in the emergence and development of the measures of supervision which have constituted the foundation of forms of public provision and welfare. The exercise of a pastoral or caring power over life in general and in particular is presented as a fundamental or defining characteristic of modern societies and as a necessary precondition for the distribution of capitalist economic relations throughout social life. It is because of this articulation of the phenomenon of human existence that the general social significance of the deployment of sexuality is initially focused on by Foucault. The specificity of modern western societies is associated with a particular historical transformation or shift of the emphasis from exercise of absolute power by or in the name of the sovereign, literally to take life, to the emergence and development of governmental technologies of power directed towards an administration of the processes of life in order to increase their economic utility. The two basic forms in which power began to be exercised over life from the 17th century are: * An anatomo-politics of the human body, * A bio-politics of the population. The first form according to Foucault concerns the exercise of power over the life of the body and is exemplified by the disciplines and techniques directed towards the increase of bodily forces and capacities. The second form in which power has been exercised over life is that of the management and regulation of the population, the body as a species and its mortality and fertility issues. The emergence of the technology of bio-power constituted an important event and signified a shift away from unstable, dramatic and ceremonial exercises of sovereign power towards an investment of the processes of life by an economic and efficient form of power. The emergence of bio-power designated the moment at which the phenomena of human existence were submitted to the calculation and order of knowledge and power. At the intersection of the two axes along which the exercise of power over life developed, namely the disciplines of body and the regulation of populations, lies the political issue of sex. Sex achieved importance as a political issue because it offered access to both life of the body and the life of the species so that we comprehend the pursuit in dreams, behaviour and beyond the truth of sexuality. Foucault deals with various modes of explaining the relations of power and knowledge through which human beings are made subjects. Foucault not only rejected the belief that sexuality is predicated on a biological given sex, but argued that the autonomy given to sex was an effect of the deployment of sexuality. Foucault argued that the category of sex established through the deployment of sexuality in the course of the 19th century performed a number of functions. It offered a principle of unification through which anatomical elements, biological functions, conducts, sensations and pleasures could be presented as the underlying cause of behavioural manifestations, as a secret to be discussed and interpreted. Through such proximity to biology and physiology, the knowledge of sexuality gained a semi-scientific status and contributed to the development of a process of normalization of human sexuality to the determination of normal sex and its various pathological corollaries. The idea of sex as the latent, secret force repressed within us allowed power to be conceptualized solely as law and taboo and thereby hiding the positive relation of power with sexuality. The corollary of this position is of course that it led to the equation of human liberation with the discovery and expression of the secret of sex and sexuality. The final section of the idea of sex outlined by Foucault focuses on the process by which human beings become subjects. It is through the idea of sex that each individual has to pass in order to have access to his own intelligibility, to the whole of his body and to his identity. Thus Foucault’s position is that the exercising of power over life has advanced through the deployment of sexuality and its construction of sex as the secret of existence to be discovered and articulated, as a force to be liberated and realized, and be synonymous to our very being. This arises from the fact that in his view sex-drive cannot be free of power. It is an effect of the deployment of sexuality and of the exercise of technologies of power over life. Sex is not the underlying reality beneath the illusory appearance of sexuality, on the contrary, sexuality is a typical historical formation from which the notion of sex emerged as an element central to the operation of bio-power. In western civilization there has been a tendency to associate the theme of sexual austerity with various social or religious taboos and prohibitions. Foucault argues that in fact it seems to have been quite different. To begin with, moral considerations of sexual condition were subject to a fundamental gender dissymmetry. The moral system was produced by and addressed purely to free men, to the exclusion, to the exclusion of women, children and slaves. A second significant feature of the moral system is that it did not form fundamental prohibitions or taboos in relation to forms of sexual austerity, rather it intended to present or propose modes of conduct appropriate and relevant for men in view of their right, power, authority and freedom. Foucault states that in the texts of Greek or Gaeco-Roman antiquity, the emphasis as far as moral considerations are concerned tends to be placed on practices of the ‘self’, rather than on codes and conducts in terms of the permitted and the prohibited. I have tried to make a thorough reading of Michael Foucault’s essay the ‘History of Sexuality’ and found that it effectively establishes that the roots of our modern sexual ethics go back to ‘Antiquity’. Although the emergence of Christianity did not introduce a novel code of sexual behaviour, it did transform people’s relationship to their own sexual activity. Although the essays address themselves explicitly to the question of the so called ‘problematization’ of sexual activity, they also are important for their implications for an understanding of the art of government which developed in modern western societies. How to cite Foucault: History of Sexuality/ A Reading, Papers